Business Process Management

Conduct Business Process Impact Analysis

  • Identify critical business processes, staff (and skills), applications, data, equipment, etc. Determine disaster / interruption Impact on business processes
  • Identify internal and external dependencies continuity assumptions
  • Define Recovery Time Objective (RTO) and Recovery Point Objective (RPO) requirements Identify critical function regulatory and effectiveness controls

Develop Contingency Plan

  • Review service level, contract and other supporting continuity agreements
  • Define disaster recovery teams, roles and responsibilities and authority authorizations
  • Develop notification and Plan activation and de-activation procedures
  • Develop first response procedures
  • Identify disaster recovery alternatives
  • Formulate strategies based on optimum cost-benefit and risk assessment
  • Review strategies with recovery teams, management and customers for approval
  • Develop detailed critical function recovery procedures
  • Define Public Authority & community interface procedures
  • Ensure appropriate Plan information confidentiality

Carry Out Plan Preparedness Validation

  • Conduct Plan "Walk-Throughs" and "Tabletops"
  • Develop and obtain approval for test plans and objectives
  • Perform test validation exercises
  • Evaluate test results and coordinate Plan change requirements
  • Implement Plan process improvements based on test results
  • Report validation exercise results

Develop Plan Maintenance

  • Develop staff performance and procedure metrics supporting Plan objectives
  • Define Plan audit metrics
  • Develop a Plan maintenance process
  • Develop distribution and change control procedures
  • Consolidate Plan revision information
  • Review Plan change requests and implement as required
  • Distribute Plan updates
  • Integrate updates and changes into the next validation exercise
  • Recommend current operational procedures and mitigation modifications as required
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