Business Process Management

Conduct Business Process Impact Analysis

• Identify critical business processes, staff (and skills), applications, data, equipment, etc. Determine disaster / interruption Impact on business processes
• Identify internal and external dependencies continuity assumptions
• Define Recovery Time Objective (RTO) and Recovery Point Objective (RPO) requirements Identify critical function regulatory and effectiveness controls

Develop Contingency Plan

• Review service level, contract and other supporting continuity agreements
• Define disaster recovery teams, roles and responsibilities and authority authorizations
• Develop notification and Plan activation and de-activation procedures
• Develop first response procedures
• Identify disaster recovery alternatives
• Formulate strategies based on optimum cost-benefit and risk assessment
• Review strategies with recovery teams, management and customers for approval
• Develop detailed critical function recovery procedures
• Define Public Authority & community interface procedures
• Ensure appropriate Plan information confidentiality

Carry Out Plan Preparedness Validation

• Conduct Plan "Walk-Throughs" and "Tabletops"
• Develop and obtain approval for test plans and objectives
• Perform test validation exercises
• Evaluate test results and coordinate Plan change requirements
• Implement Plan process improvements based on test results
• Report validation exercise results

Develop Plan Maintenance

• Develop staff performance and procedure metrics supporting Plan objectives
• Define Plan audit metrics
• Develop a Plan maintenance process
• Develop distribution and change control procedures
• Consolidate Plan revision information
• Review Plan change requests and implement as required
• Distribute Plan updates
• Integrate updates and changes into the next validation exercise
• Recommend current operational procedures and mitigation modifications as required

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